Terms & Conditions

These Terms & Conditions (“Terms”) govern access to and use of Next Level Tennis, available at https://nextleveltennis.app (the “Service”).

The Service is operated by:

Next Level Tennis, Inc.
Email: support@nextleveltennis.app

In these Terms, “Next Level Tennis”, “we”, “us”, and “our” refer to Next Level Tennis, Inc. “You” means the person or organization using the Service.

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Next Level Tennis is a software platform that helps coaches, athletes, players, clubs, and other users organize, analyze, manage, and improve training, performance, communication, and related activities. Features may include planning, record-keeping, video and image analysis, communication, AI-assisted tools, and other digital features. Features may evolve over time.

The Service is an organizational and informational tool. It does not provide medical, health, legal, or other regulated professional advice. You remain responsible for your training decisions, physical safety, and use of any information produced through the Service.

We may add, modify, or discontinue features to maintain, improve, or develop the Service. If a change materially reduces the core functionality of a paid subscription, we will provide reasonable notice where practicable.

AI-assisted features

Certain features may use artificial intelligence to generate suggestions, summaries, analyses, recommendations, or other output. AI-generated content may be incomplete, inaccurate, or inappropriate and should be reviewed before being relied upon. It is not professional advice. You remain responsible for decisions and actions based on AI-generated output.

You must not use AI-generated output in a way that violates applicable law or another person’s rights. We do not guarantee that AI-generated output will be unique or that similar output will not be provided to other users.

Beta and experimental features

We may offer features identified as beta, preview, early access, experimental, or similar. These features may be incomplete, change without notice, contain errors, perform unexpectedly, or be suspended or discontinued at any time. You use them at your own risk, subject to any rights that cannot be waived under applicable law.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract to create a paid account. If you use the Service for an organization, you confirm that you have authority to bind that organization to these Terms.

You must provide accurate and current account information. You are responsible for:

• keeping your password and email account secure;
• all activity carried out through your account;
• promptly notifying us at support@nextleveltennis.app if you suspect unauthorized access; and
• maintaining access to the email address associated with your account.

You may sign in using an email address and password or a magic link sent to your email address. Magic links must be treated as confidential. We will never ask you to disclose your password or forward a sign-in link to us.

You may request deletion of your account by emailing support@nextleveltennis.app from the address associated with your account. We may verify your identity before completing the request. Account deletion is subject to legal retention obligations, reasonable backup cycles, and the retention practices described in our Privacy Policy.

Deleting an account does not automatically cancel an active paid subscription. Cancel the subscription first through the billing controls or ask us to cancel it as part of your deletion request.

3. Subscriptions, price, and payment

The Service is offered as a monthly subscription. The applicable price, currency, billing interval, taxes, and included features are displayed before checkout.

By starting a paid subscription, you authorize us and our payment provider, Stripe, to charge the payment method you provide on a recurring monthly basis until the subscription is cancelled.

Your subscription renews automatically each month on or around the date shown at checkout or in your billing portal. If a billing date does not occur in a particular month, billing may take place on the last day of that month.

Prices may change. We will give reasonable advance notice of a price change, and the new price will apply from a future renewal date. If you do not accept the new price, you may cancel before it takes effect.

You are responsible for applicable taxes unless the law requires us to collect them. You must keep your billing information accurate and up to date.

4. Failed payments

If payment fails, Stripe or we may retry the charge. We may suspend or limit access to paid features until payment is successfully completed. You remain responsible for any undisputed amount due for the period in which paid access was provided.

5. Cancellation

You may cancel your subscription at any time through the account or Stripe billing portal, if available, or by emailing support@nextleveltennis.app.

Cancellation stops future renewals. Unless mandatory law requires otherwise, your paid access continues until the end of the billing period already paid for, and cancellation does not generate a prorated refund.

Deleting the app, ceasing to use the Service, or deleting an account does not necessarily cancel an active subscription. Cancel the subscription through the billing controls or contact us before the next renewal.

For full details, see our Refund & Cancellation Policy.

6. U.S. consumer subscription terms

The Service is offered to consumers in the United States. Before you subscribe, we will clearly disclose the amount and frequency of recurring charges, that the subscription continues until cancelled, and how to cancel. By completing checkout, you expressly authorize the recurring monthly charge shown to you.

You may cancel online through the account or Stripe billing portal without having to contact a representative. You may also request cancellation by email. We will not impose extra steps intended to obstruct or delay cancellation.

We will provide an acknowledgment of your subscription containing the material renewal terms and cancellation instructions. We will also provide renewal, annual, trial-ending, or price-change notices when required by the law applicable to you.

U.S. law does not provide a general federal 14-day cooling-off period for an ordinary online SaaS subscription. Refunds are governed by our Refund & Cancellation Policy and any non-waivable federal or state rights.

7. Acceptable use

You may use the Service only for lawful purposes and in accordance with these Terms. You must not:

• access or use another person’s account without permission;
• copy, sell, sublicense, rent, or commercially exploit the Service except as expressly allowed;
• reverse engineer, decompile, or attempt to discover source code, except where applicable law expressly permits it;
• interfere with the security, integrity, or operation of the Service;
• introduce malware or use automated systems in a way that places an unreasonable load on the Service;
• scrape or extract data from the Service without our written permission;
• use the Service to infringe intellectual property, privacy, or other rights;
• upload unlawful, harmful, deceptive, or abusive material; or
• use the Service to develop or benchmark a competing product without our written permission.

We may investigate suspected misuse and suspend or terminate access where reasonably necessary to protect users, the Service, or third parties.

8. Your content

You retain ownership of information and material you submit to the Service (“User Content”).

You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, analyze, transmit, display, and create technical derivatives of User Content only as needed to operate, secure, support, and improve the Service and to comply with law. This permission expressly includes processing uploaded videos, images, audio, documents, and other files solely for providing and supporting the Service. This license ends when the content is deleted from our active systems, subject to reasonable backup cycles and legal retention duties.

You confirm that you have the rights and permissions necessary to submit User Content. You are responsible for its accuracy and legality. Do not upload special-category or highly sensitive personal data unless a feature expressly requires it and appropriate safeguards are in place.

We recommend keeping an independent copy of important information. Subject to applicable law, we are not a backup or archival service.

9. Our intellectual property

The Service, including its software, source code, object code, AI prompts and prompt structures, algorithms, models and model configurations, databases, interfaces, designs, workflows, branding, text, and other content supplied by us, is owned by or licensed to us and is protected by intellectual property law.

During an active subscription, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose in accordance with these Terms. No ownership rights are transferred to you.

“Next Level Tennis” and related names, logos, and branding may not be used without prior written permission.

10. Privacy

Our Privacy Policy explains how we process personal data. By using the Service, you acknowledge that policy.

Payment information is processed by Stripe. We do not normally receive or store your complete payment-card number.

11. Availability and support

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability. Maintenance, security incidents, third-party failures, internet conditions, or events outside our reasonable control may cause downtime.

Support requests may be sent to support@nextleveltennis.app. We do not promise a specific response or resolution time unless agreed separately in writing.

12. Updates and security

You must use a current, supported browser and install relevant device and security updates. We may deploy updates automatically where needed for security, legal compliance, or continued operation.

Mandatory consumer rights and remedies under applicable U.S. federal and state law remain unaffected.

13. Suspension and termination

You may stop using the Service at any time. Subscription cancellation is governed by Section 5.

We may suspend or terminate your access if:

• you materially or repeatedly breach these Terms;
• payment remains overdue;
• your use creates a security, legal, or operational risk;
• we are required to do so by law; or
• we discontinue the Service.

Where reasonable, we will give notice and an opportunity to remedy the issue. We may act immediately in urgent cases involving security, unlawful conduct, or harm.

If we terminate a paid subscription without cause before the end of a paid billing period, we will provide a proportionate refund for the unused period. This does not apply where termination results from your breach or where law permits otherwise.

Sections that by their nature should survive termination—including intellectual property, payment obligations already accrued, disclaimers, and liability provisions—will survive.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. We do not guarantee that the Service will meet every requirement, produce a particular athletic result, or be free of all defects.

Nothing in these Terms excludes statutory guarantees, conformity rights, or other protections that apply to consumers and cannot be waived.

15. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for intentional misconduct, gross negligence where it cannot be limited, fraud, death or personal injury caused by negligence, or mandatory consumer rights.

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, goodwill, opportunity, or data; and
• our total aggregate liability arising from the Service or these Terms is limited to the amount you paid for the Service during the 12 months immediately before the event giving rise to the claim.

These limits apply only to the extent they are fair, valid, and enforceable under applicable law. Some states do not allow certain exclusions or limitations, so some of the provisions above may not apply to you.

16. Changes to these Terms

We may update these Terms for legal, security, technical, or business reasons. We will post the updated version and revise the effective date.

For material changes that adversely affect an active paid subscription, we will provide reasonable advance notice by email or through the Service. You may cancel before the change takes effect. Changes required urgently for law or security may take effect sooner.

17. Governing law and disputes

These Terms are governed by the laws of the Czech Republic, without regard to conflict-of-law rules. If you are a U.S. consumer, this choice does not deprive you of non-waivable protections under applicable U.S. federal law or the law of your state of residence.

Please contact us first at support@nextleveltennis.app so we can try to resolve a concern informally.

Nothing in these Terms prevents a U.S. consumer from contacting the Federal Trade Commission, a state attorney general, or another consumer-protection authority. Nothing in these Terms requires individual arbitration or waives participation in a class action.

18. General terms

If any provision is found invalid or unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our consent; we may assign these Terms as part of a business transfer or restructuring, subject to applicable law.

These Terms, the Privacy Policy, the Refund & Cancellation Policy, and information shown at checkout form the agreement between you and us concerning the Service, unless we agree otherwise in writing.

19. Contact

Questions about these Terms may be sent to:

Next Level Tennis, Inc.
Email: support@nextleveltennis.app