Refund & Cancellation Policy

This Refund & Cancellation Policy applies to Next Level Tennis (the “Service”), including monthly player memberships and one-time Professional Video Analysis purchases, currently available at https://nextleveltennis.app.

Next Level Tennis is operated by:

Next Level Tennis, Inc.
Email: support@nextleveltennis.app

1. Monthly recurring subscription

Next Level Tennis is billed monthly in advance. By subscribing, you authorize recurring charges through Stripe at the price, currency, and tax amount displayed at checkout.

The subscription automatically renews each month until cancelled.

2. Cancel anytime

You may cancel at any time:

• through the account or Stripe billing portal, if available; or
• by emailing support@nextleveltennis.app from the address associated with your account.

To avoid being charged for the next billing period, cancel before your next renewal date shown in your account or billing portal. Cancellation becomes effective at the end of the current billing period (including a free trial period). You may continue using paid features until that period ends. If you cancel during a free trial, you will not be charged the first renewal unless you remain subscribed after the trial ends.

Deleting the app, not using the Service, or deleting your Next Level Tennis account does not necessarily cancel an active Stripe subscription. Use the cancellation control or contact us.

We will send or display confirmation when cancellation is completed. Keep that confirmation for your records.

3. Professional Video Analysis ($80)

Professional Video Analysis is a one-time purchase for a video breakdown and development plan. After payment, you must send your video to the email address shown on the confirmation page (currently support@nextleveltennis.app) so we can deliver the service.

Except where required by applicable law:

• if you have not yet sent a usable video, you may request a full refund within 14 days of purchase by emailing support@nextleveltennis.app;
• once we have started analyzing your video, the purchase is generally non-refundable, except where the service is defective or not delivered within the stated turnaround through our fault;
• if we cannot deliver the analysis within a reasonable time after receiving a usable video, contact us and we will either complete the work or refund the $80 fee; and
• the optional “$80 + free month” package includes Video Analysis plus a membership trial. The $80 portion follows this section; the membership portion follows the subscription rules above.

4. General refund rule

Except where required by applicable law or expressly stated in this Policy, all subscription payments are final and non-refundable. In particular:

• we do not provide prorated refunds or credits for a partially used billing period;
• we do not refund periods in which you did not use the Service;
• forgetting to cancel before renewal does not by itself create a right to a refund; and
• cancellation stops future renewals but does not reverse a charge already made.

This rule does not limit statutory rights, including rights relating to unauthorized or incorrect charges, a defective or non-conforming digital service, or another remedy that cannot lawfully be excluded.

Refunds are not provided for interruptions caused by events beyond our reasonable control, including third-party infrastructure failures, internet outages, natural disasters, or similar events, except where required by applicable law.

5. U.S. consumer rights

There is no general federal 14-day cooling-off period for an ordinary online SaaS subscription. Unless a specific state law or other mandatory rule gives you an additional right, the general no-refund rule above applies once a monthly charge is made.

We will clearly disclose the recurring price, billing frequency, automatic-renewal terms, and cancellation method before obtaining your payment information, and we will obtain your express consent to recurring charges.

If you enrolled online, you may cancel online through the account or Stripe billing portal without having to call, chat with, or email a representative. We may present an optional retention offer, but declining it will not prevent or delay cancellation. We will provide notices and refunds required by the law of your state.

6. Duplicate, incorrect, or unauthorized charges

If you believe you were charged more than once, charged the wrong amount, or charged without authorization, contact support@nextleveltennis.app promptly with:

• the email address associated with the account;
• the charge date and amount; and
• the Stripe receipt or transaction reference, if available.

Do not send a full card number or security code by email.

We will investigate and correct confirmed billing errors. Your rights under payment-services and consumer law remain unaffected.

7. Service problems and statutory remedies

If the Service is materially defective, unavailable beyond what is reasonably expected, or does not conform to the contract, contact us with a description of the problem. We may request reasonable information needed to reproduce and resolve it.

Depending on applicable law and the circumstances, you may be entitled to restoration of conformity, a price reduction, termination, or a refund. The general no-refund rule does not override these rights.

8. Termination by us

If we discontinue the Service or terminate your paid subscription without cause before the end of a billing period, we will provide a proportionate refund for the unused paid period.

No refund is due where we terminate or suspend access because of your material breach, unlawful use, fraud, or unpaid charges, except where mandatory law requires otherwise.

9. How refunds are issued

Approved refunds are submitted to the original payment method through Stripe unless another method is required or agreed. After we submit a refund, your bank or payment provider controls the time needed for the credit to appear.

We may ask for information reasonably necessary to verify the account and transaction. We will never ask for your password, magic link, full card number, or card security code.

10. Consumer complaints

Please contact us first so we can try to resolve the issue directly.

U.S. consumers may also contact their state consumer-protection authority or attorney general where applicable. These options do not limit any other remedy available under applicable law.

11. Contact

Cancellation and refund requests may be sent to:

Next Level Tennis, Inc.
Email: support@nextleveltennis.app